When my family decided to move to Florida last fall, I contacted Charlene since she helped me buy my home and also helped my parents buy theirs. Charlene has always been more of a friend than just my agent and she genuinely cared about my sale and more importantly, me and my family. She has never forgotten a birthday or never fails to deliver cookies at Christmas! Working with her and her firm has been a wonderful experience each and every time. She is easy to do business with – with my hectic schedule her sending documents to have me sign online was so great. When my first offer came in too low, she gave me great advice and tried to keep me from being so disappointed. She went out and negotiated a great offer and we are now in Florida in a brand new home. The process started in November and my home was sold by mid February. She knows Columbus and if there is something that needs research, she gets it done. Also – her pictures are so professional and the process with her photographer was a good experience as well.